You've got questions, we've got answers!
Here you can find answers on most common questions we receive from our customers.
Are the products of SBS will be good for my baby?
SofiBabyShop uses only natural fibers to create our products. All of them are particularly indicated for making baby garments. Read detailed info about what kind of yarns we use to create our products here.
I did not receive order and shipping confirmation. What is the status of my order?
Check your spam folder, they might be there. We recommend saving our email address in your contacts to avoid this problem in the future. You will receive the email confirming your purchase, order status updates, and shipping confirmation. You can also see the status of your order from your Account if you made one at checkout. For any questions regarding your order feel free to contact us at email@example.com and we will be happy to help you.
When my order will be shipped?
The time before shipping is indicated on every product page. Please, keep in mind that all our products are handmade and it takes time to carefully make them for you.
- Ready to ship items are shipped in 1 - 3 business days.
- Made to order items are shipped within the time frame specified on a product page.
- We are shipping on working days only. Working days are considered from Monday to Friday (09.00 - 17.00 of local time), excluding major public and postal holidays such as Christmas, New Year and Easter.
How my order will be shipped?
Local shipping (Italy)
- Hats and baby apparel are shipped with Posta 1 (simple tracking included), arrive in 2-4 business days.
- Blankets are shipped with paccocelere3 with full tracking, arrive in 3 business days.
We ship outside Italy with International Priority Mail, which is fast and has simple tracking:
- Europe : 3 - 5 business days
- USA, Canada, Australia and the rest of the world: 10-15 business days
These times do not include the order processing time. Please, check the time needed to prepare your order for shipping on the product page. We give an approximate timeline and especially during the holidays like Christmas the time of delivery may increase.
WE OFFER FREE LOCAL SHIPPING FOR ORDER ABOVE 90 EURO AND FREE INTERNATIONAL SHIPPING FOR ORDERS ABOVE 150 EURO. NO CODE IS REQUIRED.
How to choose the size for my item?
We have worked with many knit & crochet designers and professional photographers to create sizes charts for our items, but newborn babies come in different sizes and every item will not fit every baby the same. Check our sizes table for all products here.
Do you accept custom orders?
Most of our products can be customized. You can choose your preferred size and color of the item on the product's page. If you would like us to create an item especially for you, please send us an email at firstname.lastname@example.org and we will try our best to accommodate you.
How I can be featured on your Instagram or Facebook page?
We would LOVE to see you using our products! Please use our hashtags #sofibabyshop and #sofiblanket or simply tag us @sofibabyshop for the chance to be featured.