Policies

Making a purchase in our web store you agree with our Policies listed below.

Payment

We accept payments via Pay Pal system. If you do not have account with Pay Pal you still can make a purchase using your card. Please follow step by step instruction provided by Pay Pal on checkout.

Shipping

Order processing time

All our products are entirely handmade and some items are made specially for you and your baby, including the yarn the product is made of (giant merino blankets and chunky newborn blankets). Regular order processing times are as follows:

Working days: from 09.00 to 18.00 of Monday to Friday, excluding all major and postal holidays such as Christmas, New Year, Easter, etc.

Shipping Options

Local shipping (Italy)

Hats and apparel are shipped with Posta 1: delivery time is 2-5 business days, tracking is provided.

Blankets : Express shipping - delivery time 1-2 business days, full tracking

Blankets from giant merino wool : free express shipping

International shipping

Delivery is fast:
Europe - 3-4 business days
USA, Canada, Australia - 10-15 business days
Rest of the world - 15 business days
The shipping time does not include order processing time. Please check the order processing time on product's description page to calculate total time needed to receive your purchase. 
The shipping times indicated above are estimate and some delays in delivery may occur depending on your local or due the holidays season. SofiBabyShop is not responsible for any postal delays. 
IMPORTANT NOTE: International buyers are responsible for any customs, taxes or additional postal fees if applied. Here is the link where you can calculate tax and customs fees (if applicable):
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Returns

We want you to love what you've ordered and your satisfaction is our priority. But if for some reason you are not happy with your purchase, you can always return or exchange your item(s) in 30 days after receiving your order. Please, contact us before shipping back your item for detailed instructions. 
Returns for exchange or refund
All the items must be returned unused and in its original packaging to be accepted for return. Used, washed or alternated in any way products are not accepted for return.
The shipping cost to return the item is responsibility of the client and refunds do not include original postal fees. All refunds will be issued via Pay Pal in 1 business day after receiving your package.  
 If you make return for exchange, we will cover the shipping cost of the new item. 
Refused / Unclaimed Packages
If delivery is refused by the recipient or package is unclaimed, we will not issue a refund until the package returns back to SofiBabyShop. A refund will be issued once your order will be returned to us and we will refund the cost of purchased item (s) only.
Please contact us for any issue with your order and we will do everything possible to resolve it to your FULL satisfaction. 

Disclaimer

Colors
Due to different monitors, calibrated and un-calibrated computer / tablet / phone screens, SofiBabyShop can't guarantee that the colors will be the same as what you see on your computer / tablet / phone screen and will not be held liable for color variances.
Safety
SofiBabyShop will not be held liable for any incorrect use of our products.