We want you to love what you've ordered and your satisfaction is our priority. But if for some reason you are not happy with your purchase, you can always return or exchange your item(s) in 30 days after receiving your order. Please, contact us at email@example.com and we will be happy to help you right away!
Returns for exchange or refund
All the items must be returned unused and in its original packaging to be accepted for return. Used, washed or alternated in any way products are not accepted for return. The shipping cost to return the item is the responsibility of the client and refunds do not include original postal fees. All refunds will be issued via Pay Pal in 1 business day after receiving your package.
If you make a return for exchange, we will cover the shipping cost of the new item.
Refused / Unclaimed Packages
If delivery is refused by the recipient or package is unclaimed, we will not issue a refund until the package returns back to SofiBabyShop. A refund will be issued once your order will be returned to us and we will refund the cost of the purchased item (s) only.
Due to the nature of the product, we do not accept returns for digital files. But we do all necessary assistance for you to complete your knit / crochet project using our pattern and be satisfied with results.